When receiving your order, please check that the boxes are complete and intact. Your products are delivered with your cargo form and / or invoice. If you have not received your invoice, please check your e-mail address you have registered on our website. Within the scope of the e-archive application, your invoice is created electronically and automatically sent to your e-mail address.
The cargo officer will obtain a signature from you that you have received the parcels in a complete and intact manner. In case of damage outside the parcel, you should not take delivery of these products and make a report to the cargo officer. These products will be exchanged within 14 working days. In this case, you will not be charged an additional transport or product cost.
For the return of damaged or defective products received unnoticed during delivery, our Customer Service department may request you to send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not caused by the consumer, a one-to-one exchange or return will be made. Telephone: 0850 242 0340 E-posta:[email protected] You can reach us here.

Ayrıca nitelikli kahve yolculuğundaki zorluklarının bilincindeyiz. Gerek ekonomik gerekse demleme yöntemlerinde tüm koşulların ve doğru ekipmanların sağlanması için gereken zaman ihtiyacını biliyoruz. Ürünü teslim alma tarihinden itibaren tüm koşullardan emin olmak için minimum 45 gün mümkünse 60 gün boyunca tamamen ürünü deneyimlemenizdir. 45.günden 60.güne kadar olan süre zarfında ürünü iade etmek isterseniz bize talebinizi Ürün İadesi sayfasını kullanarak veya müşteri hizmetleri 0850 242 03 40 WhatsApp aracılığıyla bize iletmeniz gereklidir. 60 gün dene iade politikasına göz atmak için tıkla.
İade etmek istediğiniz değirmenin formunun bozulmaması, değirmen üzerinde herhangi bir kalıcı çizik, leke, kesik, yanık olmaması gerekmektedir.
Telefon: 0850 242 0340 E-posta: [email protected]

If you are not satisfied for any reason, you can return the product within 14 working days following delivery.
It is very important that the products to be returned or exchanged are sent complete, undamaged and unused. In all returns caused by the user, the shipping fee belongs to our customers.
If you placed your order by logging in as a member, you can create your return request from the "My Account" section. If you order without a membership, you can send us your return request from our contact addresses below.
Telephone : 0850 242 0340 E-mail: [email protected]

When you want to change the product you ordered by logging in as a member for any reason, you can start the change process from the "My Account" section.
If you order without membership, it is sufficient to contact us from our contact addresses below for exchange transactions.
Telephone : 0850 242 0340 E-mail: [email protected]
In all user-induced changes, all cargo charges belong to our customers.

Within 7 days following the delivery of your products to us, the return transaction is carried out by the way you paid you. The reflection of the refund to your credit card takes 2-5 business days under normal conditions, but may vary depending on your bank's procedures.